Support your way

Text us. Email us. Show us. Call us. Cool.

Web Done Well clients request website changes however they like: text, email, clicking right on their own site, or calling our voice agent. Human-assisted AI agents draft each change, a person checks it, and simple changes are usually live in minutes.

Our secret sauce

Support the way you want it.

No tickets. No portals you'll never log into. No "we'll get to it next week." Reach us however is easiest for you right now, and our human-in-the-loop AI agents get to work on it.

  • Want to text us? Cool.

    Text a change, a photo, a price. From the parking lot, the dock or the couch at 11pm.

  • Want to email? Cool.

    Forward the flyer, the spreadsheet, the new staff bio. Hit send and we take it from there.

    support@webdonewell.com

  • Want to show us? Cool.

    Click right on your own site, pin the spot and type "make this say Saturday." No screenshots, no guessing.

    Point, click, done

  • Driving? Just call. Cool.

    Talk to our agent hands-free, like you'd talk to your office manager. It writes it up. A human makes it happen.

How fast?

Minutes for simple changes. Hours, specials, menus, photos, prices, banners, staff.
24 hours usually, for complex changes. New pages, landing pages, galleries, forms.

Human-assisted AI agents. Here's what happens.

  1. You ask Text, email, click or call.
  2. AI drafts it On a preview of your site.
  3. A human checks Every change, every time.
  4. It's live You get a confirmation. Search engines get pinged.

What it looks like in real life

Your business doesn't keep office hours. Now your website doesn't either.

See all 12 scenarios
  • Beer pouring from a tap

    Brewery · TextTue 11:04 PM

    New keg just tapped. Put the IPA on the menu and pull the pretzel.

    Tap list updated, preview approved by text. Live before last call.

    Live in minutes

  • Home builder · CallThu 4:40 PM

    Driving back from the Kiawah job. Just texted you 30 photos. Make it a project page.

    New portfolio page with the best shots, captions, alt text and project schema, plus a Google Business post.

    Live the next morning

  • Any business · We spotted itEvery week

    Heads up: ChatGPT is recommending a competitor for 'best brunch in Mount Pleasant.' Want us to fix that? Reply GO.

    Our scan caught it. We add the brunch FAQ, menu schema and a review push. You just say go.

    You just say go

Example scenarios showing how requests flow. Turnaround depends on the change.

Found everywhere

Launch day is day one, not the finish line.

Your customers don't just Google anymore. They ask ChatGPT, tap Maps and talk to their phones. We build so every one of them can find you, then keep scanning and improving so you stay found.

  • Google
  • Google Maps
  • Bing
  • ChatGPT Search
  • Copilot
  • Gemini
  • Perplexity
  • Siri & voice
  • Scan

    We watch everything

    Rankings, AI answers, speed, broken links, reviews, competitors and your Google Business Profile.

  • Spot

    We find the gaps

    Questions customers ask that your site doesn't answer. Pages slipping. Competitors getting cited instead of you.

  • Fix

    We make the update

    New content, schema, speed tweaks and page improvements. Anything big gets your okay first.

  • Report

    You see what changed

    A plain-English recap: calls, leads and visibility. Not vanity charts.

Support questions

How support your way works.

How do I request a change to my website?

However is easiest for you. Text us, email support@webdonewell.com, click and pin the spot right on your own site, or call our voice agent. Every request lands in the same place and gets worked right away.

How fast are changes made?

Simple changes like hours, menus, photos, prices and banners are usually live in minutes. Complex changes like new pages, galleries and forms are usually done within 24 hours.

Is AI making changes to my site without a person checking?

No. Our AI agents draft the change on a preview of your site, and a real person on our team reviews every change before it goes live.

Can you guarantee my business will appear in Google AI Overviews or ChatGPT?

No. No one can honestly guarantee placement in AI answers or search results. We improve your website's clarity, authority, structure and usefulness so search engines and AI answer engines have a better chance of understanding and referencing your business.

Ready to stop dealing with website headaches?

A free 15-minute Site Review. We'll show you how fast you load, how Google and AI engines see you, and what we'd fix first.

Schedule a 15-min Site Review

Prefer to talk? Call or text (843) 801-8118

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